Frequently Asked Questions

You can create an account by clicking Sign up. Registration takes less than a minute.

Yes, but only seller accounts can buy and sell products. Buyer accounts are purchase-only and can be upgraded to sellers. To sell products, you need to create a seller account.

Use the Forgot password option on the login page. You will receive a secure password reset link by email.

Yes. Email verification is required to protect your account and enable purchases, downloads, and payouts.

Select a product, choose a license, optionally add extended support, then proceed to checkout. Once payment is completed, the product becomes available instantly and can be downloaded from your dashboard.

Yes. You can add multiple products to your cart and complete a single checkout.

If a payment fails or is cancelled, the order remains in pending status. You can retry payment from the orders section in your dashboard.

Payments are processed securely via our payment provider. Credit or debit cards and local methods may be available depending on your country.

Yes. Taxes such as VAT are calculated automatically during checkout based on your billing address and local regulations.

No. We never store your card details. All payments are handled securely by our payment provider.

After purchase, products are available in your Orders section. You can re-download them at any time.

A purchase code is a unique identifier generated for each paid order. It proves ownership of a product.

We do not enforce a mandatory license system. Sellers may optionally validate purchase codes using our public verification API.

Standard support includes assistance for bug fixes and questions for 6 months after purchase.

Extended support includes assistance for bug fixes and questions for 12 months after purchase.

Product updates remain available after purchase. Support only affects access to assistance, not downloads.

Enable selling from your account dashboard and complete the required profile and payout information.

Purchase verification is initiated by the buyer. Buyers provide a purchase code, which the seller’s product or website validates using a public verification API. The API only confirms whether the code is valid and returns license details—no buyer information is exposed.

Seller payouts are processed according to the configured payout schedule and payment method.

Yes. We follow industry best practices for security and data protection.

Digital products are non-refundable once accessed, except in cases of technical issues or misrepresentation. Contact our support team with your order details for assistance.